Tier 4 Update
It is with great sadness that we have to inform you that we cannot open either of our showrooms to the general public whilst we are in Tier 4. This means you cannot come to browse to select your tiles or flooring from inside our showrooms. We have been thinking about how we can still operate and serve the general public and believe the following steps are a suitable way moving forward:
Email us on email@example.com with your initial enquiry. Within this email, please include what kind of item you are interested in. For example, ‘I am looking for a large, grey stone effect porcelain tile’. Give us your measurements or m2 required if you know so we can make sure that we have sufficient stock. Include your contact number and which showroom you wish to deal with too. We will then get some samples that fit your requirements from our warehouse to your chosen showroom to collect free of charge. We will call you to arrange a collection time and the samples will then be brought outside when you arrive. You can then safely put in your car and borrow until you decide which work best for you. If non work we can continue this process until you find the right ones. It’s always very handy to take samples home to see how they look in the area you intend to use them so this isn’t unusual practice for us. When you’ve decided you can place your order via email or phone, we calculate the cost, arrange delivery (also free to local areas) and take payment over the phone. You return the samples when convenient.
So, to recap…
- Email us your requirements
- Include m2/measurements if known
- Include contact number
- Suitable samples brought from warehouse to chosen showroom
- Collect from outside showroom when they arrive
- Make your choice, order via email or phone
- We take payment and deliver
We are still allowed to operate to Trade and Distribution customers as normal as this falls under ‘Essential Retail’ as we are suppliers to the Construction Industry. For Trade customers can we please remind you to wear a mask (unless you’re exempt), use the sanitizers in the showrooms upon entering and call ahead/email if it’s a big order so we can get it ready safely. Do not send your customers to browse in the showrooms – this is not allowed. You are more than welcome to request samples, as detailed above, to take to your customers to borrow though.
Any questions give us a call on 015395 63422 or fill in the form below and we'll get back to you as soon as we can. We are happy to help as much as we can right now!