Privacy Policy

Privacy Policy

Rees Tiles and Flooring Ltd

Website Privacy Policy

The policy: 

This privacy policy is for this website: www.reestiles.com and served by Rees Tiles and Flooring Ltd and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation) DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations). This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer/device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA May 2018 and GDPR:

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation). We will update this policy accordingly after the completion of the UK's exit from the European Union should there be any after effects.

Individual Rights:

In accordance with GDPR, you have the right to be informed, request access, rectification and erasure of any of your personal data we store – this can be done verbally or in writing, or via email. More details can be found on the ICO website.

Use of Cookies:

What are cookies? Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking:

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads & Media Files:

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Contact & Communication With us:

Users contacting us through this website do so at their own discretion and provide any personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.

Email Mailing List & Marketing Messages:

We operate an email mailing list program (Mailchimp), used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, is clearly outlined at the point of subscription. Email marketing messages may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data. You can read Mailchimp’s privacy policy here.

External Website Links & Third Parties:

We endeavour to include only safe and relevant external links; users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/image links to other websites.) Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/IDFuTssy). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding. We can’t always guarantee or verify the contents externally linked website despite our however we only post links to what we believe to be credible websites. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage:

We will never ask for user passwords or personal details on social media platforms however you are invited to like any of our profiles on our website. Users are advised to conduct themselves appropriately when engaging with us on social media. There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. There may be times where we request permission to use images taken of customer projects. Please note that these images will be mostly taken by ourselves and only used when the customer approves.

Testimonials

I cannot speak highly enough of Rees Tiles. True professionals with an eye for detail. From initial consultation along with help with choices and designs which fitted perfectly with our vision. This professionalism continued throughout or project, they really did go above and beyond and were available for advice no matter how small at all times! If you are looking for quality both in product and service, then look no further. Honestly, we love them!

Robert Mason, Quite Simply French

The team at Rees Tiles were super. They were really helpful when choosing our tiles for 3 rooms in our refurb.

We felt very confident when chatting to Holly and Steve about our ideas. They provided invaluable advice about all of the types of tiles we wanted. They were very friendly and gave us time to think about our ideas, even allowing us to bring in our kitchen cupboards to match the colours perfectly. Thank you!

Mrs Tillotson, Client

We recently undertook a self-build project and had both the bottom floor and all the bathrooms to tile. Steve was really helpful from the outset and just "got" what I was after straight away, picking out a selection of tiles that were all suitable. It meant that rather than taking ages to choose, I'd actually picked most of the options in my first visit - which is great when you have so many other decisions to make! Steve and the rest of the team were great throughout the whole process and I wouldn't hesitate in recommending them to others.

Melissa Woods, Self Build Customer

We are really happy with the service we get from Rees Tiles. Steve always responds to emails quickly, with a quick turnaround on quotes and great products supplied.

Sohailia Amini, Wrenman Homes

I have had the pleasure of dealing with the team at Rees Tiles over a number of years and have always found them to be knowledgeable and helpful, an all round first class service.

Harvey Bainbridge, Client

We find our relationship with Rees Tiles very professional and reliable. The fact that we can call to order stocked tiles and receive them to site the following morning is fantastic. It means that no job is held up and the turnaround for the end purchaser is smooth and quick.

Jonathan Willan, Site Manager at Halton Mills Ltd.

Looking for tiles for our bathroom, kitchen and extension floor was made easy by the fantastic displays and huge choice of tiles available at the Rees Tiles and Flooring showroom in Lancaster. Steven and Holly were very obliging, offering us their knowledgeable advice on finishes and grout colours, and also allowed us to take various samples home to try. Rees Tiles is the place to go for a wonderful selection of quality tiles with a helpful, friendly service.

Mrs Richardson-Hogg, Client

When we decided we wanted to update all the en-suites at The Sun Hotel we called into Rees Tiles and Flooring by chance and I am so thrilled we did. From start to finish the service was fantastic and we couldn’t have asked for more. Using Rees Tiles and Flooring made what could have been a stressful time so much easier. I’d be happy to recommend them to anybody who requires tiles.

Helen Henderson, The Sun at Troutbeck Bridge

Patient and Helpful with a Beautiful outcome! We were searching for the perfect shades and textures for the floor and bathrooms in our new home, which we finally found thanks to the expert and friendly team at Rees Tiles and Flooring. From start to finish they were wonderful, delivering tiles and underfloor heating when we needed it so the fixer could keep to the planned timescales. Great service and amazing products.

Mrs Wanless, Client

Steve and the team at Rees Tiles have been great in helping us choose what would work with the kitchen. They were really excited when we said we wanted to use large tiles in the kitchen, and this made us feel even more certain we’d made the right decision.

Mr Bower, Client

The team at Rees Tiles assisted me in matching up colours and explaining which would work best in my home. They worked alongside the people working on my house really well and I didn’t have to be involved which made it really stress-free for me – something which is appreciated when moving to a new house! I’m so pleased with my bathroom and kitchen and am planning on getting some tiles for my hallway soon!

Mrs Carney, Client

We have over the last 3 years totally refurbished our 5-star Silver award B&B. Rees Tiles and Flooring have supplied all the tiles for our bathrooms and kitchen and we cannot praise them highly enough. The tiles are top class quality as is the service received from Steve and his staff. We would not buy tiles in the future from anywhere else and would recommend them to anyone.

Mel Smith, Capernwray House B&B

Everyday durability and long-term maintenance are important factors when choosing any product, especially for use in a commercial environment. We’ve used many grouts and sealants over the years but found nothing that goes the distance when it comes to deterioration or discolouration.

Carl Johannessen, Jigsaw PFM

I would certainly recommend Rees Tiles and Flooring Ltd to anyone. From the minute I walked in I was greeted with a smile and received fantastic service. The team helped me in selecting the tiles for my main bathroom, en-suite and kitchen. Rees Tiles are willing to go that extra step further to make sure the customer is completely satisfied – it’s just a shame I have nothing else I need to tile now!

Mr Keit, Client

My mum has used Rees Tiles for years and it was off her recommendation that we got in touch with Steve and Holly. They listened to what we wanted and understood the look we were trying to achieve. We borrowed samples and by having the tiles at the house we were able to decide what worked best in the space and lighting. I especially like the colours in the mosaic, and everyone always compliments on how eye-catching and effective they look. Thanks for all your help Rees Tiles!

Mrs Shires, Client